Shipping and Refund Policy
Effective Date: 05.31.2023
Thank you for shopping at K-ebike Co Kft. This Shipping and Refund Policy outlines the terms and conditions regarding shipping, delivery, and refunds for products purchased from our website located at https://k-ebike.com/.
- Shipping Policy
1.1 Shipping Methods: We offer standard shipping options for the delivery of your purchased products. The available shipping methods will be displayed during the checkout process.
1.2 Shipping Locations: We currently ship to addresses within EU and non-EU. Please note that we do not ship to PO Boxes or APO/FPO addresses.
1.3 Shipping Timeframes: We strive to process and ship orders promptly. The estimated delivery time will depend on the shipping method selected and the destination. Please note that delivery times may vary due to factors beyond our control, such as customs processing or unforeseen delays.
1.4 Shipping Charges: Shipping charges, if applicable, will be calculated and displayed during the checkout process. Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
1.5 Order Tracking: Once your order is shipped, we will provide you with a tracking number, if available, to monitor the status of your shipment.
- Refund Policy
2.1 Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not satisfied or have changed your mind about the product, you may request a return or exchange within [Insert Number] days from the date of delivery. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
2.2 Refund Process: To initiate a return or exchange, please contact our customer support team at email@example.com. Our team will provide you with further instructions on how to proceed. Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
2.3 Refund Method: If your return is approved, we will initiate a refund to your original payment method within 14 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.
2.4 Non-Refundable Items: The following items are non-refundable:
- Gift cards
- Downloadable software or digital products
- Perishable or personalized items
2.5 Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We may request supporting evidence, such as photographs, to assess the damage or defect. Upon verification, we will provide instructions on how to return the item or may arrange for a replacement or refund, including any applicable shipping costs.
- Contact Us
3.1 If you have any questions or concerns about our Shipping and Refund Policy, please contact us at firstname.lastname@example.org. Our customer support team is available to assist you and address any inquiries you may have.
Please note that this is a general shipping and refund policy template and should be tailored to match your specific business practices and legal requirements. It is recommended to consult with legal professionals to ensure compliance with applicable laws and regulations.